Return & Refund Policy

Effective Date: August 8, 2026

At Shomi Sales, customer satisfaction is our priority. We strive to provide high-quality coffee, sweeteners, and beverage products. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

Returns

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition as when you received it.

• Proof of purchase or your order number is required.

• Food and beverage products that have been opened, consumed, damaged after delivery, or altered are not eligible for return due to health and food safety considerations.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used coffee products.

• Opened sweeteners or other food products.

• Perishable goods.

• Gift cards.

• Clearance or final sale items.

• Products specifically marked as non-returnable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Photos of the product.

• Photos of the shipping package, if applicable.

After reviewing your claim, we may provide a replacement or refund where appropriate.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If your refund is approved:

• The refund will be issued to your original payment method.

• Refund processing typically takes 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product was defective or damaged upon arrival.

Exchanges and Replacements

We offer replacements or exchanges when an item is:

• Damaged during delivery.

• Defective.

• Incorrectly shipped.

Please contact us before returning an item so we can provide the appropriate return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is required because of an error on our part or the item arrived damaged or defective.

When a return is approved, we will provide the appropriate return instructions and return address.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost during transit.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been processed or shipped, it cannot be canceled. After delivery, you may request a return if the order qualifies under this Return & Refund Policy.

U.S. Fulfillment and Returns

Orders for customers in the United States are fulfilled and shipped through our U.S. fulfillment warehouse.

Where applicable, approved returns may be processed through our U.S. fulfillment facility.

U.S. Fulfillment Warehouse:
3475 Victory Blvd
Staten Island, NY 10314
United States

The above address is used for fulfillment and return-processing purposes and is not the registered business address of Shomi Sales.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Shomi Sales

Email: contact@shomisales.com
Phone: +1 (234) 567-8900

Registered Business Address:
Suite 6560 Unit 3a
34-35 Hatton Garden
EC1N 8DX
United Kingdom