Refund policy

Effective Date: August 8, 2026

At Shomi Sales, customer satisfaction is our top priority. We strive to provide premium-quality coffee, sweeteners, and beverage products. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • Proof of purchase or your order number is required.
  • Products that have been opened, consumed, damaged after delivery, or altered cannot be returned for hygiene and food safety reasons.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used coffee products.
  • Opened sweeteners or food items.
  • Perishable goods.
  • Gift cards.
  • Clearance or final sale items.
  • Products marked as non-returnable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the product.
  • Photos of the shipping package (if damaged).

Once reviewed, we will arrange a replacement or refund if the claim is approved.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if the incorrect product was shipped.

If you need an exchange, please contact us before returning the product.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already shipped, it cannot be canceled. You may request a return after delivery if the product qualifies under this policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shomi Sales

📧 Email: contact@shomisales.com

📞 Phone: +1 (986) 210-1952

📍 Address: 3475 Victory Blvd, Staten Island, NY 10314, United States